Provides patient assistance to accessing services by handling incoming and outgoing phone calls in a high volume call center setting. This will include utilizing professional customer service skills to greet patients, triaging patient requests to identify need and coordinating appropriate and timely appointments to services.
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Education & Experience:
High School Diploma or equivalent required; one year certificate from college or technical training program for medical office procedures preferred. Five or more years of experience in outpatient healthcare clinic preferred or equivalent combination of education and experienced.
Knowledge, Skills, Abilities:
Demonstrate a high level of fluency in Spanish and English preferred, but not required, both written and spoken. Ability to communicate verbally and non-verbally with patients, coworkers and members of management. Excellent professional customer service skills are required. Knowledge of Word Processing software and Electronic Medical Records software. Knowledge of common policies and procedures needed to perform the job, including general office or call center functions.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.Apply Now