Locations: Knoxville & Talbott, TN
SUMMARY: Provides patient assistance to accessing services by handling incoming and outgoing phone calls in a high-volume call center setting. This will include utilizing professional customer service skills to greet patients, triaging patient requests to identify need and coordinating appropriate and timely appointments to services.
RESPONSIBILITIES Include the following:
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Education & Experience:
High School Diploma or equivalent required; one-year certificate from college or technical training program for medical office procedures preferred; 3 to 6 months related experience and/or training preferred; or equivalent combination of education and experienced.
Must possess the ability to communicate verbally and non-verbally with clients, coworkers, and members of management. Excellent professional customer service skills required.
Knowledge, Skills, Abilities:
Bilingual-Spanish speaking is preferred, but not required.
Knowledge of Word Processing software and Electronic Medical Records software. Knowledge of common policies and procedures needed to perform the job, including general office or call center functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires mobility. While performing the duties of this job, the employee is regularly required to use hands to fingers, handle, feel, talk, and hear. The employee is regularly required to walk, sit, stand, kneel, stoop communicate, reach, and manipulate objects. The employee must lift and/or move materials up to 10 pounds on regular basis; lift and/or move up to 50 pounds on an occasional. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. Manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment.
The work environment characteristic described here are representative of those an employee encounters while performing the essential job functions of this job. Usual office working conditions: noise level in the work area is typical of most office environments with telephones, personal interruptions, background noises.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.Apply Now