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Clinic Coordinator (Blount Co./Alcoa)



Location: (Blount Co./Alcoa)


This position will provide leadership and support for clinic staff in an integrated Primary Care (PC) and Behavioral Health Care Clinic, while directing day-to-day activities at the location. This will be done in support of company policies, goals, and objectives. The Clinic Coordinator will focus on improving operational efficiencies and clinic flow with the goal of minimizing cost, optimizing patient care, and employee satisfaction.

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.


  • Effectively communicates with staff in a consistent and timely manner.
  • Collaborates regularly with the Office Manager to improve processes that remove barriers to patient care.
  • Responsible for clinic staffing schedules and call-ins on a daily basis.
  • Coordinates as needed with Primary Care (PC) and Behavioral Health Teams for leads to rearrange staffing to accommodate clinic schedule.
  • Communicates staffing shortages to Operations Leadership and requests help from other clinics as needed.
  • Communicates clinic staffing shortages with Front Office staff situations that would affect patient scheduling.
  • With input from the Director of Nursing and Director of Operations, performs annual evaluations of clinic staffing, including support and nurse staffing
  • Responsible for purchasing, receiving, and approving invoices of medical supplies.
  • Manages and approves timesheets for payroll bi-weekly for all clinic staff (Provider, Nursing, and support staff).
  • Manages provider templates for Primary Care and coordinates scheduling of PTO for Clinic Staff.
  • Coordinates staffing schedule for staff training / development.
  • Communicates with Maintenance and IT on behalf of clinic staff for facility repairs and IT support.
  • Participates in Quality Improvement (QI), Quality Assurance (QA) and Continuous Quality Improvement Activities (CQI) as appropriate.
  • Other duties as assigned.


Education & Experience:

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. Prior medical experience as a medical assistant, certified nursing assistant, and LPN preferred.

Communication Skills:

Must possess the ability to communicate verbally and non-verbally with clients, coworkers and members of management. Excellent professional customer service skills required.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Work Processing software and Electronic Medical Records software.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

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