Provides financial counseling, enrollment assistance to patients accessing services, and connecting patients to care. This will include utilizing professional customer service skills to identify financial needs and coordinating appropriate appointments to facilitate access to services. Support patients, provider, and community engagement in valuable clinical, research, and advocacy initiatives. Collaborate and coordinate activities within the organization and community-based settings, that address health equities in clinical care, education, and research.
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
High School Diploma or equivalent preferred. At least 1-year healthcare experience and/or training preferred; or equivalent combination of education and experience
Knowledge, Skills, Abilities:
Ability to communicate verbally and non-verbally with patients, coworkers and members of management. Excellent professional customer service skills are required. Ability and skillset to handle complaints that occur. Knowledge of Word Processing software and Electronic Medical Records software. Knowledge of common policies and procedures needed to perform the job, including all office functions.
To perform this job successfully, an individual should have knowledge of Work Processing software, Electronic Medical Records software and Spreadsheet design software.
The work environment characteristic described here are representative of those an employee encounters while performing the essential job functions of this job. Usual office working conditions: noise level in the work area is typical of most office environments with telephones, personal interruptions, background noises.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.Apply Now