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Patient Services Assistant



Location: Knoxville, TN

SUMMARY: Provides financial counseling and enrollment assistance to patients accessing services.  This will include utilizing professional customer service skills to identify financial needs and coordinating appropriate appointments to facilitate access to services.

RESPONSIBILITIES Include the following:

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Assist and finalize program and grant applications, such as, Safety Net, Sliding Fee Discount, and Block Grants, along with maintaining ongoing tracking by updating payer and UDS information in NextGen system.
  • Executes targeted outreach to improve program enrollment processes to address open gaps in financial sources to improve overall patient health outcomes.
  • Applies critical thinking skills to solve problems/challenges the patient might experience during the enrollment process.
  • Process data entry of program recipients into all appropriate database systems to maintain accurate and reliable systems. 
  • Scan all incoming paper documents into patient chart, filing in the appropriate document type/category and correct patient chart
  • Collect and report all Government Performance and Results Act (GPRA) instrument for patient assessment within the designated timeframe. 
  • Work closely with TN Dept. of Mental Health and Substance Abuse Services and the Bureau of TennCare to stay current on all changes and vital information needed to assist the patients.
  • Troubleshoot problems with Business Services and Certified Application Consultants.
  • Participate in required State training at designated dates.
  • Cross trained in all aspects of the Patient Services Assistant role to substitute if necessary.
  • Participates in Quality Improvement (QI), Quality Assurance (QA) and Continuous Quality Improvement Activities (CQI) as appropriate.
  • Participates in Quality Improvement (QI), Quality Assurance (QA) and Continuous Quality Improvement Activities (CQI) as appropriate.
  • Travel may be required.
  • Other duties as assigned.



High School Diploma or equivalent preferred.  At least 1-year healthcare experience and/or training preferred; or equivalent combination of education and experience.

Knowledge, Skills, Abilities:

Ability to communicate verbally and non-verbally with patients, coworkers, and members of management. Excellent professional customer service skills are required. Ability and skillset to handle complaints that occur. Knowledge of Word Processing software and Electronic Medical Records software. Knowledge of common policies and procedures needed to perform the job, including all office functions. 

Bilingual Spanish/English.

Computer Skills

To perform this job successfully, an individual should have knowledge of Work Processing software, Electronic Medical Records software, and Spreadsheet design software.

Working conditions:

The work environment characteristic described here are representative of those an employee encounters while performing the essential job functions of this job. Usual office working conditions: noise level in the work area is typical of most office environments with telephones, personal interruptions, background noises. 

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. 

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.  

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