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Patient Services Representative/Medical Receptionist - Bilingual (Knox Co./Knoxville)



Locations: (Knox Co./Knoxville) 2018 Western Ave., Knoxville, TN 37921

Cherokee Health Systems has an opening to be filled for Full Time Bilingual Patient Service Representative/Medical Receptionist at our Center City Knoxville location.

Full-time (40/hours)
Monday-Friday 8-5

The ideal candidate will have excellent customer service skills, must be dependable, and maintains professionalism and confidentiality at all times. Prior medical office experience preferred but not required.  Demonstrate a high level of fluency in Spanish and English, both written and spoken.


The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Provides support with the daily activities of a medical office in order to provide the best patient care. This will include greeting patients, utilizing a practice management system to check patients in and out, processing telephone calls, appointment scheduling, and registration utilizing a team-based model.  

Responsibilities: (List does not include all duties assigned)  

  • Greets patients and visitors in a prompt, courteous, and helpful manner;
  • Checks-in patients, verifies and updates necessary information in the electronic medical records/database, performs all registration functions;
  • Assists patients with ambulatory difficulties, or other needs, as appropriate. Must be customer service-oriented;
  • Maintains computerized scheduling and follows office scheduling policies;
  • Handles phone calls as appropriate;
  • Attendance/Punctuality: Dependable and arrives to work on time. 
  • Cooperates and helps out coworkers if needed and is committed to the success of the team. 
  • Other duties as assigned. 


High School Diploma, or equivalent, required.  


Medical office experience preferred but not required; knowledge of computer; consistent work history; customer service experience, Bilingual English/Spanish.


• Adhere to dress code, appearance is neat and clean.
• Always maintain patient confidentiality.
• Report to work on time and as scheduled. Consistent and regular attendance is an essential function of this position
• Wear identification while on duty.all jobs
• Always represent the organization in a positive and professional manner.
• Comply with all organizational policies and standards regarding ethical business practices.  
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as needed 

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.  

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