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Practice Manager (Knoxville)

Description

Opportunities in Knoxville 

Full Time (40 hrs per week)

SUMMARY

By utilizing an integrated patient centered team based model, the Practice Manager is responsible for the effective and efficient operation of all programs and services within designated clinics. He or she is responsible for leading a dedicated professional team to assure efficient practice management, the continuance of quality patient care, fiscal stability, and the enhancement of the health centers’ image while achieving organizational goals consistent with the organization’s stated mission. Additionally, the Practice Manager is responsible for maintaining a focus on improving health outcomes for the populations served at the designated clinics.

RESPONSIBILITIES

  • Hire and develop a professional support team that understands integrated patient centered medical home model.

  • Plan, develop and implement effective and efficient practice management techniques to provide high quality, affordable health care for our patients.

  • Implement a strong customer service focus among all staff and throughout operations (e.g., appointment scheduling, waiting room time and conveniences, billing procedures, etc.).

  • Implement EPSDT programs that ensure all Tennessee Care children receive EPSDT screening in a timely manner and that follow-up care is performed.

  • Add value to practices through creative management techniques that ensures access to services, quality care, and patient satisfaction.

  • Assists Chief Operations Officer / Regional Vice President of Operations with individual practice revenue and expense budgets. Operate within budgets.

  • Demonstrate community leadership by being highly visible and involved in the communities CHS serves (or plans to serve) within the communities.

  • Provides daily oversight at the clinic level to ensure Integrated Patient Centered Medical Home processes are implemented and followed, supporting quality of care and patient safety.

  • Assure proper training and cross-training of all clinic support staff.

  • Participates and promotes clinic quality improvement activities, as directed by the Quality Council.

  • Coordinate MIS functions with the CFO and appropriate MIS staff and assure that the Region’s needs are met.

  • Implements and monitors compliance with Risk Management policies and procedures.

  • Meet periodically with staff and patients to discuss improvements to operations. Implement as appropriate.

  • Other duties as assigned

QUALIFICATIONS:

Qualifications include 5+ years of progressively responsible experience in healthcare administration. Clinical background strongly preferred. Key skills include the management of multiple-location outpatient offices, effective collaboration between community leaders and agencies, outreach responsibilities to ensure healthcare needs of the region are met, and effective personnel management. Strong commitment to providing quality healthcare to vulnerable and underserved communities is a must.

Education & Experience:

Preferred Bachelor’s Science in Nursing. Consideration given Bachelor’s Degree in Health Services Administration, Health Finance, or related administrative/clinical field preferred; two to eight years of progressive experience at the leadership/operational level; or combination of education and experience.

Communication Skills:

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Work Processing software, Electronic Medical Records software and Spreadsheet design software.

Supervises:

Manages clinical support and administrative staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.​

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