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Program Assistant (Knox Co./Knoxville)



Location: Knox Co./Knoxville


The Program Assistant will work directly with the Program Coordinator to manage recruitment, engagement, retention, and monitoring of participant flow within the All of Us Research Program


The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Include the following: 

  • Tracking participant enrollment status and contact preferences using a specified database. 
  • Managing participant inbound and outbound calls.
  • Contacting participants to complete components of the All of Us Research Program. 
  • Facilitating completion of surveys and informed consent documentation.
  • Assisting patients with Patient Portal accounts and kiosk check-in.
  • Travel between Cherokee Health Systems sites (e.g., Center City and East Knox in Knoxville, TN, 5th Street in Morristown, TN, and Chapman Hwy in Seymour, TN) will be required. Periodic meetings with the Project Director will provide monitoring and oversight of these and other required duties.
  • Other duties as assigned.


Education & Experience

Bachelor’s degree preferred. Strong interpersonal skills are required. Previous experience in customer service is preferred.

Previous experience working in healthcare to include taking patient vitals, comprehension of electronic health records, and/or the willingness to be trained in patient triage activities including height, weight, blood pressure, and measurements.

Communication Skills:

Must possess the ability to communicate verbally and non-verbally with clients, coworkers, and members of management. Excellent professional customer service skills required. 

Computer Skills

To perform this job successfully, an individual should have knowledge of word processing software, electronic medical records, spreadsheet design software, and data entry platforms. 

Certificates and Licenses

Must maintain a valid TN driver’s license. 

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

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