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The Program Phlebotomist is responsible for facilitating physical measurement and biospecimen collection according to procedures dictated by the All of Us IRB and the CHS protocol, which is in compliance with the All of Us IRB.

RESPONSIBILITIES Include the following:

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

  • Entering required information into Health Pro.
  • Daily reconciliation of sent/received biospecimens.
  • Data tracking reports for appropriate measures.
  • Taking part in any consortium meetings concerning PM&B.
  • Training of new staff in PM&B.
  • Adhere to physical measurements protocol: obtain physical measurements, tracking time to complete, and fill in physical measurements form handout for participant.
  • Creating Biobank orders: labeling tubes, collecting biospecimens (blood, urine and/or saliva) and tracking time to complete, creating requisitions, processing, and storing samples.
  • Adhering to Collection Procedures, Biohazard Regulations, Exceptional Handling, and Trouble Shooting
  • Management of courier pick up.
  • Communication with the Biobank of any deviations during collection of samples.
  • Monitor SOPs for new versions – update hard copy binder and implement changes in workflows.
  • Completing and submitting incident reports.
  • Supply management: registering with MML (Mayo Medical Laboratory), stocking each AoU site with supplies, expiration/Quality management of supplies, and managing CHS supporting supplies.
  • Equipment maintenance and requirements: Centrifuge calibration, annually, blood pressure machine: daily maintenance, weekly checks and annual calibration, tape measure SECA-201: daily cleaning and visual maintenance inspection, health O Meter digital scale: daily cleaning and annual calibration requirements, Stadiometer height device: daily cleaning requirements, biospecimen refrigerator: daily temperature assessment/documentation, management and upkeep of logs: equipment, maintenance and housekeeping, general housekeeping of AoU site: daily/PRN.
  • Tracking participant enrollment status and contact preferences using a specified database.
  • Managing participant inbound and outbound calls.
  • Contacting participants to complete components of the All of Us Research Program.
  • Facilitating completion of surveys and informed consent documentation.
  • Travel between three Cherokee Health Systems sites (i.e., Center City and East Knox in Knoxville, TN, 5th Street in Morristown, TN, and Chapman Hwy in Seymour, TN) will be required. Periodic meetings with the Project Director will provide monitoring and oversight of these and other required duties.
  • Other duties as assigned.


Education & Experience

Phlebotomy certification preferred. Strong interpersonal skills are required. Previous experience in customer service is preferred. Previous experience working in healthcare including taking and recording patient vitals, documenting in electronic health records, and/or willingness to be trained in patient triage activities including but not limited to taking vitals, venipuncture procedures, and specimen processing procedures is required.

Communication Skills:

Must possess the ability to communicate verbally and non-verbally with clients, coworkers, and members of management. Excellent professional customer service skills required. 

Computer Skills

To perform this job successfully, an individual should have knowledge of word processing software, electronic medical records software, and spreadsheet design software.

Certificates and Licenses

Must maintain a valid TN driver’s license. 

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

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