VIRTUAL CARE ASSISTANT
Location: Knoxville and/or Morristown
Assists patients in accessing care using virtual platforms. Provides support to CHS providers to optimize the quality and efficiency of virtual visits utilizing a team based model.
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Include the following:
Education & Experience:
High School diploma or equivalent, one to two years related experience in medical/behavioral health setting and/or training; or equivalent combination of education and experience.
To perform this job successfully, an individual should have knowledge of Work Processing software, Electronic Medical Records software, Spreadsheet design software, and an ability to learn and understand the general technical requirements for Zoom. With training, ability to provide basic technical support and to triage more difficult problems to appropriate staff.
Knowledge, Skills, and Abilities:
Thorough knowledge of standard office procedures, practices and equipment; ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures; communication skills for relaying information with tact and diplomacy; ability of attention to detail; ability to exercise independent judgement.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.Apply Now