Youth Services Program Coordinator
Utilizing a team-based model of care, the Youth Services Program Coordinator supports enhanced access and quality of services for children, adolescents, and their families by providing management and coordination of specialty behavioral health services for youth. The Youth Program Coordinator will oversee the implementation of these services across Cherokee Health Systems, as well as support collaboration with community partners, including school systems.
Essential Duties and Responsibilities include the following:
The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
- Manages operations for youth serving programs
- Leads administrative staff for youth serving programs
- Collaborates with clinical, operational, finance, and IT leadership in integrating youth services with all other components of organizational functioning.
- Develops and maintains strong relationships with community partners, including school systems and other youth service organizations
- Implements practice management techniques designed to provide high quality, affordable health care for our patients.
- Assures superior customer service that is responsive to our patients’ needs and removes any procedural barriers to patient access (e.g., appointment scheduling, waiting room time and conveniences, etc.).
- Assures that clinical and administrative programs for youth are in place and implemented effectively.
- Assures compliance to local, state, and federal regulations
- Assures compliance with requirements of grant programs
- Assures staff training and cross-training.
- Monitors access and quality of behavioral health care for children and adolescents
- Stays informed with the latest research trends in behavioral health care and in school-based behavioral health care
- Provides consultation and development of school-based delivery systems in collaboration with members of the management team
- Participates in Quality Improvement (QI), Quality Assurance (QA) and Continuous Quality Improvement Activities (CQI) as appropriate
- Remains up to date regarding policy, health care laws, regulations, and standards impacting youth
- Verifies patients are enrolled in appropriate resources and services available from various funding sources
- Care coordination with internal and external support resources including pharmacy, transportation, and interpretation
- Facilitates patient and family engagement with appropriate resources such as a case management and peer support for ongoing management or wellness education and support
- Acknowledges patient’s rights on confidentiality issues, maintains patient confidentiality at all times, and follows all state and federal guidelines and regulations regarding patient privacy
- Other duties as assigned.
Education/Experience: Experience working with and/or advocating for target populations listed above required. Bachelor’s degree preferred. Past management/supervisory experience in healthcare setting strongly preferred.
Computer Skills: To perform this job successfully, an individual should have knowledge of Word Processing software, Electronic Medical Records software, and Spreadsheet design software. Prior data tracking and reporting experience strongly preferred, especially REDCap.
Knowledge, Skills, and Abilities:
- Familiarity with pre-exposure prophylaxis (PrEP) for HIV prevention, HIV treatment, viral hepatitis testing and treatment, STI testing and treatment
- Familiarity with health care systems, regulations, policies, and functions. Understanding of documentation standards.
- Knowledge of equipment, supplies, and materials needed for medical treatment.
- Knowledge of infectious disease management and control and safety standards.
- Excellent communication skills (verbal, written and listening) and formal presentation skills to include public speaking for a variety of audiences.
- Ability to effectively communicate with staff, physicians, and patients
- Skill in handling a number of tasks simultaneously.
- Strong organizational abilities.
- Ability to manage and lead a team.
- Ability to identify problems, use good judgment and recommend solutions.
- Ability to establish priorities and coordinate work activities.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Cherokee Health Systems provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.