Patient Info
COVID-19 Information
As part of our effort to protect you and others against COVID-19, we adhere to the all safety protocols put in place on a state and national level.
During your visit with us, a clinical staff member will ask the following questions:
- Age
- Assess for fever/take the patient’s temperature.
- Are you currently having symptoms of shortness of breath or cough, or at least two of these symptoms:
- Fever
- Chills
- Repeated shaking with chills
- Muscle pain
- Headache
- Sore throat
- New loss of taste or smell
- Have you had contact with someone with a confirmed Coronavirus in the last 14 days?
- Have you been tested for Coronavirus recently?
- Any fever** or yes replies to the questions, the patient will be asked to return to their car and alert clinical staff for further curbside triage.
** Fever defined: patients under 65 years of age, 100.0 and ages 65 and up, 99.6
COVID-19 Vaccines
Helping our patients and community members access the COVID-19 vaccine quickly and easily is our priority. Cherokee Health Systems is offering COVID-19 vaccines daily at all of our clinics. We are launching community events to vaccinate in accordance with the State of Tennessee vaccine categories. For more information, please contact us at 1-866-231-4477.
COVID-19 Boosters
We offer Moderna and Pfizer-BioNTech booster shots at our health centers. Call us today at 1-866-231-4477 TTY #711 to schedule your booster shot. Click here to learn more about which COVID-19 booster shot is right for you.
Become a Cherokee Health Systems' Community COVID-19 Ambassador
As a Community COVID-19 Ambassador, you will receive a $200 monthly stipend for talking with others about the value of COVID-19 prevention measures 1-3 hours per week. More details will follow if you are selected to be a part of the program. Click here to fill out our interest form.
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Do you have questions about COVID-19?
Anyone can call the Tennessee Department of Health's Case & Community Support Hotline for support with any COVID-19 questions or resources. The CCST is ready to take your call and provide a variety of resources. To reach the hotline, call (615) 770-6940 or email covid19.info@tn.gov.
COVID-19 Updates
- COVID-19 Frequently Asked Questions
What is COVID-19?
COVID -19 is the disease caused by the new coronavirus that can affect organs involved in breathing, including your lungs, nose, and throat. It is diagnosed with a laboratory test.What are the symptoms of COVID-19?
People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:-
Cough
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Shortness of breath or difficulty breathing
Or at least two of these symptoms:
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Fever
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Chills
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Repeated shaking with chills
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Muscle pain
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Headache
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Sore throat
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New loss of taste or smell
How can I help protect myself?
CHS is offering COVID-19 vaccines at our clinics. If you are interested in getting vaccinated, call us at 1-866-231-4477.To protect yourself:
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Avoid close contact with people who are sick.
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Make arrangements to get your COVID-19 vaccine.
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Avoid touching your eyes, nose, and mouth with unwashed hands.
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Wash your hands often with soap and water for at least 20 seconds.
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Use an alcohol-based hand sanitizer if soap and water are not available.
What if I am sick?
If you are sick, you should:-
Stay home and avoid contact with other people and animals
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Wash your hands at least once an hour
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Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
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Clean and disinfect frequently touched objects and surfaces.
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Avoid sharing household and personal items like glasses and phones
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Wash all items you have touched
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Call before you come to a CHS clinic so we can prepare to protect you and others
How do I care for someone who is sick?
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Wash your hands often and avoid touching your face
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Keep your distance when possible
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Do not share household items with the sick person
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Monitor the sick person carefully and call your CHS clinic if symptoms worsen
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Wash all surfaces, clothing, and bedding items often
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- Pfizer-BioNTech COVID-19 Vaccine Booster Shot
Sept. 24, 2021
The CDC issued an announcement on Sept. 24, 2021, recommending that the following groups receive a booster shot of Pfizer-BioNTech’s COVID-19 Vaccine at least 6 months after completing their Pfizer-BioNTech primary series (i.e., the first 2 doses of a COVID-19 vaccine):
- people aged 65 years and older
- residents aged 18 years and older in long-term care settings
- people aged 50–64 years with underlying medical conditions
The CDC also recommends that the following groups may receive a booster shot of Pfizer-BioNTech’s COVID-19 Vaccine at least 6 months after completing their Pfizer-BioNTech primary series, based on their benefits and risks:
- people aged 18–49 years with underlying medical conditions
- people aged 18–64 years are at increased risk for COVID-19 exposure and transmission because of an occupational or institutional setting
These recommendations only apply to people who previously received a Pfizer-BioNTech primary series (i.e., the first 2 doses of a COVID-19 vaccine).
To learn more about the CDC's recent announcement, click here.
**Cherokee currently does not have the Pfizer vaccine to give patients. We will update this page as soon as the Pfizer vaccine becomes available to us.
- COVID-19 Vaccines for Children and Teens
Nov. 4, 2021
CDC recommends everyone ages 5 and older get a COVID-19 vaccine to help protect against COVID-19.
- At-Home COVID-19 Tests
At-home COVID-19 tests are available! Every U.S. household can order 4 tests. Did we mention that they are completely free? Learn more and place your order on the link below.